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Frequently Asked Questions

Find answers to common questions about our handmade marshmallow flowers, ordering, delivery, and more.

About Our Product

Our marshmallow flowers are made with simple, quality ingredients:

  • Fruit and berry purée
  • Egg white
  • Sugar
  • Agar-agar
  • Food colouring

Our recipe is naturally gluten-free, lactose-free, and fat-free, with about 300 calories per 100 g — making it a lighter alternative to many classic desserts.

Agar-agar is a natural plant-based thickener derived from red and brown seaweeds. This product has been used for centuries in Asian cuisine and traditional medicine.

Agar-agar is rich in essential minerals: magnesium, calcium, potassium, and phosphorus, which support bone and muscle health. The iron content helps prevent anemia.

Regular consumption of agar-agar helps reduce cholesterol levels and improves cardiovascular health. It also has beneficial effects on nails and hair, making them stronger and healthier.

Additionally, agar-agar is high in fiber, which improves digestion and helps eliminate toxins from the body.

That's why we chose agar-agar as the thickener for our FlowBer marshmallow flowers — it not only provides the perfect shape and delicate texture, but also makes our dessert truly beneficial for your health.

Our recipe contains no gluten-based ingredients — see the full list above. However, please note that we work in a shared commercial kitchen alongside other bakers who use gluten-containing ingredients, so we cannot guarantee a completely gluten-free environment.

In our recipe, based on the classic fruit-based marshmallow (zefir) formula, the amount of sugar has already been optimized and reduced to the minimum possible level. However, we cannot completely eliminate it.

Sugar is not only a sweetener and preservative that affects the freshness of the product, but also influences the viscosity of the marshmallow mass and plays a structure-forming role.

We fundamentally avoid the use of synthetic sweeteners, staying true to natural ingredients and the traditional recipe.

In our recipe, we use only one ingredient of animal origin — pasteurized egg white. It is one of the key structure-forming components that gives the marshmallow its signature fluffiness and airy texture.

But it's not just about texture. Egg white is a true treasure trove of health benefits:

  • Pure protein — building material for cells, muscles, skin, and hair
  • Complete set of essential amino acids that the body cannot produce on its own
  • Immune support — contains lysozyme, a natural antibacterial enzyme
  • Energy and metabolism — B vitamins activate metabolic processes
  • No fats or cholesterol — easily digestible protein without extra calories
  • Bone strengthening — phosphorus and magnesium support the skeletal system

We don't aim to create a fully vegan product. Our philosophy is to create not just a sweet treat, but a truly beneficial delicacy for your health and well-being.

In our production, we use only certified food colorants from trusted and well-known brands. The amount of colorant is minimal and used exclusively for coloring the marshmallow mass.

Additionally, we employ a unique dry coloring technique using a spray method — the colorant is applied in the thinnest layer only to the surface of the flower.

This unique technique allows us to:

  • Minimize the use of colorant
  • Create realistic floral compositions
  • Achieve unique shades and smooth gradients

That's why even the black roses you can see in our photos are actually pink inside — the colorant is only on the surface of the petals, just like real flowers.

Ordering Process

Browse our products on the Place Order page, add items to your cart, and submit your order request through the form. We'll contact you to confirm details, availability, and arrange payment. You can also reach out directly via our Contact form or Instagram.
We require a minimum of 3-4 days before your event date. However, during busy periods (holidays, wedding season), spots fill up quickly. We recommend ordering as early as possible — even weeks or months ahead! The sooner you order, the better chance we have to accommodate your request.

We love creating custom arrangements! Whether you need specific colours to match your event theme, a particular flower type, or a unique arrangement — let us know your vision and we'll work with you to make it happen.

Check out our Gallery for inspiration, and follow us on Instagram to see more of our creative work!

We offer two convenient payment options:

  • e-Transfer — direct bank transfer
  • Square Invoice — pay online with a credit or debit card, Apple Pay, or Google Pay

We do not accept cash. 100% prepayment is required for each order. Payment details will be provided when we confirm your order.

Changes to your order may be possible. Please contact us directly to discuss any adjustments.

You're right — we don't display a phone number, and that's intentional.

We simply can't handle all phone calls, especially during busy periods. It's also important for us to keep a written record of every conversation — this helps us avoid errors, misunderstandings, and losing important details about your order.

Written communication allows us to:

  • Accurately record all order details (design, quantity, delivery date)
  • Revisit the conversation at any time
  • Avoid misunderstandings that can happen over the phone
  • Give each client our full attention

We're happy to answer your questions through:

We typically respond within a few hours. Thank you for your understanding!

Pickup & Delivery

Yes! We offer delivery throughout Burnaby and the Greater Vancouver area through our partner courier service. Service is available 7 days a week including holidays.

Sample delivery rates:

DestinationApprox. Fee
Burnaby$8
Richmond / Vancouver / New West$10
North Van / West Van$10
Surrey / Tri-Cities / Delta$15
Langley / White Rock / Maple Ridge$20
Abbotsford / Chilliwack (weekends only)$30

Prices are estimates. We'll confirm the exact fee based on your address when you place your order.

Pickup is available at YVR PREP commercial kitchen in Burnaby, BC:

5279 Still Creek Ave Unit A5, Burnaby, BC V5C 5V1

Pickup times are arranged based on mutual availability when your order is confirmed.

Shipping

Currently, we focus on local pickup and delivery within the Greater Vancouver area. Due to the delicate nature of our marshmallow flowers, we don't offer long-distance shipping at this time. This ensures your order arrives in perfect condition!

Yes! We can deliver directly to your recipient within our delivery area. Just provide us with:

  • Recipient's full name
  • Phone number
  • Delivery address
  • Preferred delivery date

Feel free to include any special message you'd like us to add!

Storage & Care

At room temperature: up to 5 days

Keep them covered to prevent drying out. Store in a cool, dry place away from direct sunlight and humidity.

In the refrigerator or freezer:

  • Refrigerator: 7–10 days
  • Freezer: up to 2 weeks

Place your flowers in sealed packaging such as a ziplock bag, glass container, or airtight plastic container to protect from food odours.

They can even be enjoyed frozen — it's like a cold, refreshing treat!

Yes, they can be displayed at room temperature for several hours. However, avoid direct sunlight and heat sources. On very hot days, consider keeping them in a cool area until it's time to display them.

Miscellaneous

We don't currently offer demonstrations or educational masterclasses, but it's something we may explore in the future! Follow us on Instagram to stay updated on any new offerings.

Yes! We're always open to partnerships, collaborations, donations, and other creative opportunities. We've had great experiences working with others and would love to hear your ideas. Contact us to discuss the details!

Absolutely! We can complete your order with greeting cards, custom messages, personalized stickers, ribbons, decorative packaging elements, and more. Share your ideas when we confirm your order — we love creating something that feels truly personal and special.

No, our arrangements contain only marshmallow flowers — no fresh flowers are included. You may notice gypsophila or other fresh flowers in some of our photos, but those are used purely for styling and demonstration purposes.

We are constantly evolving and mastering new forms and types of flowers. Each type requires specific skills and techniques for its creation.

Our flowers are as close as possible to real ones in shape and color. Learning this art takes a lot of time and patience so that you can admire the result.

It's important to understand that we create not only art, but also a food product. Not every type of flower is suitable for marshmallow floristry — the flower must have a certain size, volume, and petal structure that can be reproduced in marshmallow mass.

Follow our updates — we regularly add new types of flowers to our collection!

Still have questions?

We're happy to help! Reach out and we'll get back to you as soon as possible.

Contact Us